Delete your data from Postwik
Postwik is run by Brass Lantern Studios Ltd (company number 17208101). Here's how to remove your data. None of these options deletes posts that have already been published: those stay on the platform until you delete them there.
Option 1: disconnect one social media account
- Sign in to Postwik.
- Go to Accounts.
- Next to the account, choose Disconnect, then confirm.
The access keys for that account are erased straight away. Any posts booked for that account won't go out.
Option 2: remove Postwik from the platform
You can do this even if you can't sign in to Postwik.
- Facebook: Settings and privacy, then Settings, then Business integrations. Find Postwik, choose Remove, and tick the box to delete posts, videos or events Postwik posted on your timeline if you want those gone too.
- Instagram: Settings, then Apps and websites. Find Postwik and choose Remove.
- TikTok: Profile, then the menu, then Settings and privacy, then Security, then Manage app permissions. Find Postwik and choose Remove access.
- LinkedIn: Me, then Settings and privacy, then Data privacy, then Permitted services. Find Postwik and choose Remove.
When Facebook or Instagram tells us you've removed Postwik and asked for your data to be deleted, we erase the access keys and the details we hold about that account, and give you a confirmation code. You can check the request at any time on the page Facebook links you to.
Option 3: delete your whole Postwik account
- Sign in to Postwik.
- Go to Settings, then Account, then Delete my account.
- Type your email address to confirm.
Or email privacy@postwik.com from the email address you sign in with, with the subject "Delete my account". We'll confirm within 7 days.
What gets deleted, and when
| What | When |
|---|---|
| Access keys for a connected account | Straight away, when you disconnect it or remove Postwik on the platform |
| Details of a removed Facebook or Instagram account (its ID, name, and the results of posts we published for it) | Within 30 days of Facebook telling us |
| Your whole account: brands, slots, posts, photos and videos, connected accounts, post results | Within 30 days of you deleting your account |
| Encrypted backups | Up to 30 more days, then gone |
| Payment records (once paid plans exist) | Kept for 6 years for UK tax law, then deleted |
Questions: privacy@postwik.com.